FASHAF.COM – Our Returns, Refund, and Shipping Policy

Thank you for choosing Fashaf.com for your fashion needs. Please carefully review our combined Returns, Refund, and Shipping Policy to ensure a seamless shopping experience.

1. Returns Time Frame:

• Returns must be initiated within 48 hours of receiving the product.
• After 48 hours, returns will not be honored.

2. Eligibility Criteria:

• Only unworn clothing items are eligible for returns.
• Products must be in their original condition with all tags and packaging intact.

3. Refund Process:

• If the returned product meets our eligibility criteria, a refund will be initiated.
• Refunds will be processed using the same payment method used for the original purchase.

4. Partial Refunds:

• If the returned product is not in its original condition or has been damaged, we reserve the right to issue a partial refund.
• The extent of the partial refund will be determined based on the condition of the returned item.

5. Contact for Returns:

• For any inquiries or to initiate a return, please contact our support team at [email protected].
• Clearly state your order number and reason for the return in your email.

6. Return Shipping:

• Customers are responsible for the cost of return shipping.
• We recommend using a trackable shipping service to ensure the safe return of the product.

7. Non-Returnable Items:

• Certain items, such as accessories or sale items, may be non-returnable. This will be clearly communicated during the purchase process.

8. Exchange Policy:

• Unfortunately, we do not currently offer exchanges. Customers seeking a different size or product should initiate a return and place a new order.

9. Cancellation of Orders:

• Orders cannot be canceled once they have been shipped. Please initiate a return as per our policy.

10. Shipping Policy:

• Products are shipped or delivered immediately within 6 hours of order confirmation.
• Shipping costs are calculated at checkout based on the destination and chosen shipping method.
• Estimated delivery times will be provided during the checkout process.

11. Delays and Issues:

• Fashaf.com is not responsible for shipping delays or issues caused by external factors.
• Customers experiencing delivery problems should contact the shipping carrier for assistance.

12. Modifications:

• Fashaf.com reserves the right to modify or update this combined policy at any time. Customers will be notified of any changes.

By making a purchase on Fashaf.com, you agree to adhere to the terms outlined in this Returns, Refund, and Shipping Policy.

For any further assistance or clarification, please contact [email protected]. We appreciate your understanding and cooperation.